Refund policy

Every Auspex Golf piece is made to order, so please read this before purchasing.

Defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, we’ll make it right at no cost to you. Email us at auspexgolf@gmail.com within 14 days of delivery with your order number and a photo of the issue, and we’ll arrange a replacement or refund.

Change of mind

Because our items are produced individually once you order, we’re unable to accept returns or exchanges for change of mind, incorrect size choice, or buyer’s remorse. Please check the size guide on each product page carefully before ordering.

Wrong size

We can’t restock made-to-order items, so we’re unable to offer free size exchanges. If you’d like a different size, email us and we’ll help you place a new order.

How to start

Email auspexgolf@gmail.com with your order number before returning anything. We’ll confirm the next steps and provide the correct return address for your situation. Please don’t ship items back without contacting us first — we can’t process returns that arrive unannounced.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of confirmation.

Questions about an order? Reach us anytime at auspexgolf@gmail.com — we reply within one business day.